Q-1: What is Police Clearance Certificate or Criminal Conviction History?

A: The certificate details whether or not the applicant has a criminal record in the country where you resided more than six months and is required as part of the visa process by the respective high commission or embassy.

Q-2: Who can apply for Police Clearance Certificate?

A: In some circumstances, you may be required to provide a Police Certificate as part of a visa/emigration process can make a request.

Q-3: Is there a cost associated with making an application?

A: There is Applicable fee with processing charges to make an application. However, if we process your application and you want to receive copies of it, we will forward it to you on the same day. We will let you know how much it will cost and how you can make payment prior to releasing the information.

Q-4: How do I apply for a Police Clearance Certificate request?

A: Our official website contains a number of links for all countries. Depending on the type of information you wish to obtain, open the appropriate country details and follow the instructions.

Q-5: How do I get a fingerprint check done?

A: Obtained a complete set of 10 fingerprint impressions* taken by a qualified fingerprint officer at our lab. The original of the fingerprints must be posted with your completed application form.

Q-6: How do I receive my Police Clearance Certificate once my request is processed?

A: After completion of PCC Process, the certificate will be posted to the forwarding address as indicated by the applicants in the application.

Q-7: How long will it take?

A: These clearances can often take a number of months to obtain, so it is recommended that you apply for one prior to submitting your application, or at the very beginning of the process. We will acknowledge your application within five days and supply you with the information.

Q-8: Who will receive the National Police Certificate?

A: To ensure the privacy, Police Certificate will be forwarded to the applicant at their nominated postal address on application form.

Q-9: Does everybody in a family who is emigrating need to obtain a Police Clearance Certificate?

A: Each country has different rules and regulations, advice should be sought from the relevant embassy, high commission, consulate or other authority.

Q-9: if I did not get the information I requested or am not satisfied with the information that I received is there any type of appeals process?

A: Yes, An appeal can be made to the head of the relevant embassy, high commission, consulate or other authority.

Q-11: Will I get a receipt for my Police Clearance Certificate?

A: If your application is completed with required documents, you will receive a receipt, this will be sent once your PCC Application is processed and your payment has cleared.

Q-12: Can I courier my Application to you?

A: Yes, you can courier paper application to us. Please use the following address:

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