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Police Clearance Certificate Rejection Reasons January 15, 2024 - BY RealScan Biometrics

Police Clearance Certificate Rejection Reasons

A police clearance certificate (PCC) is a crucial document for various purposes, like employment or study abroad, immigration, and obtaining visas. So, getting it rejected can be stressful and confusing. 

However, even if your PCC gets rejected, don't lose hope. First, understand the reasons behind rejection, and then take the right steps to help you overcome this hurdle and get your certificate issued.

Why Was Your PCC Rejected?

Several factors can lead to a PCC rejection. Here are some of the most common:

Incomplete or Inaccurate Information: It is the most common reason for rejection. So, always double-check your application for any errors in personal details, dates, addresses, or purpose of the certificate before submitting.

Missing or Invalid Documents: Documents play a crucial role in verifying your identity. Invalid or missing documents can lead to rejection. So, always ensure that you have submitted all required documents and that they are valid and in the correct format.

Criminal Record: If you have ever been charged for any illegal activity or have a pending case against you, then your application can get delayed or rejected. However, some minor offenses may not affect your PCC, and serious or recent criminal charges might lead to its rejection.

Technical Issues: Sometimes, even if there is no mistake from your side, processing errors or system glitches can cause rejections.

Understanding the PCC Rejection Notice

By analyzing the rejection notice, you will know the reason for the denial. If it is unclear, don't hesitate to contact the issuing authority for clarification. This will help you address the specific issue and avoid repeating the same mistake during the resubmission process.

How Do You Take Action?

Now that you understand the possible reasons, here's what to do next:

Address the Cause

Incomplete Information: Carefully review your application and submit any missing details or corrections.

Missing Documents: Gather the required documents and ensure they are complete and valid.

Criminal Record: If your criminal record is the issue, you must seek legal advice. You may be able to challenge the rejection, depending on the nature and circumstances of the offence.

Technical Issues: Contact the issuing authority to see if they can rectify the error.

Prepare for PCC Resubmission

  • Gather all required documents again.
  • Double-check all information for accuracy.
  • Pay any additional fees.
  • Submit your revised application with a detailed explanation of the corrections made.

Appeal for the Rejection (if applicable)

Some countries offer appeal processes for rejected PCCs. If this option is available and you believe the rejection is unjustified, research the procedure and submit an appeal following the official guidelines.

Additional Tips if Your Police Clearance Certificate Gets Rejected

Be Patient: PCC resolution can take time. So, you must follow up with the issuing authority for updates, but avoid excessive inquiries.

Seek Professional Help: If you are unsure about the procedures or need legal advice, you must consult a lawyer or a PCC service provider specialist.

Maintain Copies: Keep copies of your application, documents, and communication with the issuing authority for future reference.


Receiving a rejected PCC is not the end of your journey. You must patiently understand the reasons, take decisive action, and follow a proper procedure to enhance your chances of obtaining your certificate and achieving your goals.

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